It’s never to early to learn how to talk to customers. My kids are learning to do this at ages 7, 5 and 2 thanks to their very first lemonade stand. We live near a park and have a relatively constant flow of potentially thirsty neighbors walking past our house. So my boys decided they… Read more »
Customer Relationships
Does Your Business Need a Social Media Coach?
I work out a lot – for fun, for stress relief, and because it’s in my nature to set and strive to achieve goals. To help me reach these fitness goals, I hired a coach. Having a coach gives me accountability and someone to help me overcome obstacles and celebrate my successes. For my clients,… Read more »
Should You Deliver Bad News in Person?
Should you deliver bad news in person? I would argue yes. Experts say that 70% of our message is carried in non-verbal communication, that is how we convey meaning without words. The height of our eyebrows, the position of our arms, the volume of our voice, even the rate we blink all carry important information… Read more »